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Many ISP (Internet Service Providers) and mail service providers like Yahoo and Hotmail are using filters to keep out spam. Unfortunately, this often means they are keeping out our email to you about SpeedECoder. To make sure that you receive our email, you must make sure we are "whitelisted" in your email program, spam filter, and ISP.
If your mail program uses an approved senders list, or a whitelist, put our email addresses on that list: support@speedecoder.com. You should also add us to your address book.
Most e-mail software now has both built-in spam-filtering and whitelisting features. You can also create your own special filters to accept and file incoming e-mail, and to trash other ones. See your software's help menu for information about spam filters, whitelisting, and creating your own filters, so that you can indicate to your software to accept mail from speedecoder.com.
Your email program may have its own spam (or "junk") filter. Look at your options for settings on your email to find out how to make sure that your email accepts mail from support@speedecoder.com.
If you use a spam filter outside your email server as well (like McAfee, SpamKiller, SpamAssassin), make sure that you have whitelisted email from support@speedecoder.com.
You will need to add our From address, support@speedecoder.com, to your Safe Senders list:
Your ISP may be filtering our email to you without telling you in a valiant attempt to keep spam from overrunning your inbox. There are different ways to "whitelist" our email, depending on your ISP or mail service, so see which one applies to you:
Place support@speedecoder.com in your Address Book. Check AOL help for details, if necessary.
Different versions of AOL have different features. For example, in version 7.0, go to Keyword Mail Controls. After you select your screen name and left-click on "Customize Mail Controls For This Screen Name," enter the above domains in the section "exclusion and inclusion parameters."
For AOL version 8.0, select "Allow email from all AOL members, email addresses and domains." Then left-click on "Next" until the Save button shows up at the bottom. Left click on "Save."
If Spam-blocker is enabled and if the e-mail message is legitimate and was screened as spam, forward the original message as an attachment to this-is-not-spam@worldnet.att.net.
Your Graymail folder contains all possible spam e-mail. The Graymail folder shows up on the Spam Control page only after you activate the "Filter" option. Before you activate that option, there is no Graymail folder.
Once you have enabled the Spam Control feature, they have created an e-mail addresses for you to send your feedback. If you do receive an email from us, please forward it to notspammail@attglobal.net.
You must opt-out of MailGuard to receive e-mail from us here. Once email is received forward it (with full headers) to this_is_good@bellsouth.net to have speedecoder.com whitelisted.
Each ISP is a little different, but they usually provide help or instructions about whitelisting, so see what the documentation says to do.
If you can't find how to whitelist us by reading, call or e-mail your ISP's tech support or postmaster@your-isp.com and specifically ask how you can be sure to receive all e-mail from speedecoder.com.
Place speedecoder.com on what is called your "Safe List". The "Safe List" can be accessed via the "Options" link, on the far right of the main menu tabs. Unfortunately, this "Safe List" does not always work.
If you're using Earthlink, you can make sure your Daily Reckoning/Rude Awakening is delivered to your Inbox by adding our sending address to your Address Book. Here's how:
If you're using Verizon for e-mail, you should add support@speedecoder.com to your Safe List. Here's how:
Login to your e-mail account and click on Services on the left-hand Navbar to Whitelist us. To configure your personal white list filters, you need to put filtered messages into Override or Exclusive:
Override allows you to override your spam filters, including system spam filtering, and is better when you only occasionally have mail incorrectly marked as spam by the system spam filters. Exclusive allows you to limit the mail you receive to only those messages that match your White List and all other mail messages will either be considered Junk Mail or automatically deleted. If you choose Exclusive, you will need to specify whether to keep the mail as Junk Mail or to delete the mail. Mail that is deleted cannot be recovered later.
If our e-mail is filtered to your "bulk" folder, open the message and click on the "This is not spam" link next to the "From" field.
You can also create a "filter" at Yahoo that sends your www.speedecoder.com e-mail into your Inbox and not the Junk/Bulk Mail folder:
Each mail service is a little different, but the idea is the same. If you can't find how to add support@speedecoder.com to a whitelist, try adding them to your address book, or moving our email from the Junk folder to your "inbox", or forwarding the message to yourself (if you're getting it at all, that is).
If e-mail continues to be filtered out, call or e-mail your mail service tech support or postmaster@your-mailservice.com and specifically ask how you can be sure to receive all e-mail from speedecoder.com.